Yes, our ceiling grids can be cleaned. Our grid components are made from hot-dipped galvanized steel, with a corrosion-resistant zinc finish protecting it from rust. Refer to our cleaning guide [PDF] and disinfecting guide [PDF] for more info.

A 3” drop from the face of the grid is the minimum clearance needed for a drop/suspended ceiling. It’s not only a matter of getting the boards in, but the installers need room to twist the hanger wires, etc. Fiberglass is, of course, easiest to work with in the minimum clearance situation. More clearance can be given whenever possible to make the installation easier.

The default and preferred method of payment for Kanopi is to pay online using a credit card (we accept all major credit cards). However, in some cases, you might be able to buy now and pay later using alternate payment methods including a PO, invoice, or check.

Connect with one of our customer service team members by phone at (866) 438-8833, by submitting this form, or chat with us directly on our site to discuss your company's specific payment needs and see if you qualify.

Yes, we accept tax exempt orders for qualifying businesses. You will need to provide your tax exempt certification using the steps below.

• Create or login to your Kanopi account.
• When logged in, click on the ‘click here to submit certificates’ button.
• The platform will guide you through the process until completion.
• Once you submit, you will be able to immediately proceed with your purchase(s) exempt from sales tax.

If you have any questions, please connect with our customer support team.

There is no minimum order requirement on Kanopibyarmstrong.com. However, to qualify for free shipping your order must be over $1250.

Yes. Kanopi is the eCommerce platform of Armstrong World Industries. It’s just another way to do business with Armstrong Ceiling!

Started in 2020, Kanopi is the direct-to-consumer platform of Armstrong World Industries. Kanopi serves the portion of the market of small general contractors, business owners, general managers, property managers, facility managers, and homeowners.Typically, jobs under 20,000 square feet can be serviced through Kanopi. Armstrong works with national distributors, architects, interior designers, and major commercial projects.

Yes. Almost all of the products sold on Kanopibyarmstrong.com are Armstrong Ceilings products. Kanopi will continue to expand its product offering of Armstrong products, as well as additional manufacturers added on in the future.

FIRE GUARD means that the product is engineered and tested as part of a fire resistant system, which includes tile, grid and the structure itself. Please check local building codes requirements for your space. The following link will direct you to additional information and support for Armstrong's Fire Resistant ceiling systems. 

Fire ratings refer to flame spread and smoke development. Ratings indicate how rapidly flame spreads on one surface as compared to another. The flame spread rating is broken into three categories: Class A, Class B and Class C. Class A products have a flame-spread of 25 or less, and smoke developed of 50 or less. Class C products have a flame-spread of 76-200, and smoke developed of 0-450. Class A products are appropriate in the majority of commercial applications and Class C products are appropriate in most residential applications.

Armstrong products come packaged in cartons to protect and maintain product integrity. Shipping individual or smaller groups of tiles or grid can impact the quality of tile or grid. Kanopi sells solely in carton format because of this reason. BONUS: It's always good to have extra material on hand for accidents or damage over time.